Senior Global Forwarding Agent - Air Import

About the role

C.H. Robinson is seeking a Senior Global Forwarding Agent, Air Import, responsible for managing and operating the shipment lifecycle for complex and strategic accounts. You will be a key customer contact and subject matter expert, ensuring all requests and customer requirements are met accurately and on time.

Key responsibilities

• Maintain operational excellence: understand international shipping processes, documentation and terminology from purchase order to delivery, and input financial components to generate correct billing
• Execute and coordinate shipments, including booking approvals, pre-alerts, governmental filings, delivery and invoicing, and mentor others on customer SOP requirements
• Create, maintain and update shipments in Navisphere with accurate data, and provide complex quotes based on network needs
• Coach and train others on pricing strategies, and provide track and trace service and shipment documents
• Ensure data integrity (acknowledgement, INCOTERMS, routing, dates, documents) and monitor shipment trends
• Build strong customer relationships, follow up on issues, and act as a key customer contact and resource to the department, branch and network
• Propose process improvements and consultative leads with account management, and support Sales Executives and Account Managers with customer reporting
• Recommend technology solutions to improve efficiency and net revenue, and ensure customer SOPs are followed

Required profile

• High school diploma or GED
• Minimum 4 years of global forwarding industry experience
• Fluent in Spanish and English (written and verbal); site-specific fluency in the local language and ability to speak multiple European languages
• Preferred: associate's or bachelor's degree; knowledge of supply chain, logistics or international business; basic understanding of ISO 9001 quality management; customs clearance and bonded transport experience
• Proven track record of dealing with customers, client-focused, with strong attention to detail and 95%+ monthly audit compliance

Required skills

• Advanced proficiency in Microsoft Office
• Navisphere
• Strong prioritization, multitasking and flexibility
• Excellent written and oral communication

What we offer

• Flexible work to support work/life balance
• Broad career development opportunities
• Confidential Employee Assistance Program
• Robinson Cares program supporting employees' community giving