Senior Customer Business Manager - Purina (Coles)

About the role

Purina, part of Nestlé, is looking for an experienced, commercially driven Senior Customer Business Manager to lead its strategic partnership with Coles. This is a senior leadership role that goes beyond day-to-day account management: you will connect Coles' strategy with Purina's business and category ambitions, identify growth opportunities and mobilise teams across both organisations.

Key responsibilities

• Own and develop the strategic relationship with Coles, building partnerships across key customer stakeholders and functions.
• Translate Coles' strategy and priorities into opportunities for Purina, linking customer, category, shopper and Purina strategies.
• Lead the development and execution of the Joint Business Plan, setting shared priorities, growth initiatives, investment choices and measures of success.
• Mobilise cross-functional teams across Sales, Category, Marketing, Commercial Planning, Supply and Finance.
• Identify opportunities in category growth, portfolio, innovation, activation, value creation and commercial execution.
• Lead commercial planning and negotiations, balancing customer opportunities with Purina's strategic and financial objectives.
• Lead, coach and develop your team, and build internal alignment around the Coles strategy.
• Use customer, category and commercial insights to influence senior stakeholders and lead key customer initiatives from strategy to execution.

Required profile

• Demonstrated experience working with Coles and/or Woolworths, with a strong understanding of major grocery retail.
• Proven experience in Customer/Account Management, Category Management or Commercial roles within FMCG.
• Experience developing and executing Joint Business Plans and long-term customer strategies, with a track record of strong commercial outcomes.
• People leadership experience focused on coaching, development and accountability; previous Category Management experience is highly regarded.
• Full Australian working rights; pre-employment checks such as health checks may be required.

Required skills

• Commercial acumen, including negotiation, investment choices and business planning.
• Ability to lead through influence and mobilise cross-functional teams.
• Analytical capability to turn complex customer, category and commercial data into clear actions.
• Excellent communication, presentation and stakeholder-management skills.

What we offer

• Competitive salary plus an attractive bonus program.
• Hybrid working model.
• Up to 5 KitKat Days per year, wellbeing perks and up to 18 weeks paid parental leave.
• Personalised development, career opportunities and discounts on Nestlé products.
• Novated leasing options and salary sacrifice to superannuation.