Senior Contact Officer (APS4)

About the role

The NDIS Quality and Safeguards Commission is seeking a Senior Contact Officer (APS4) to join its Intake, Assessment and Practice Quality Division. In this role you will be the first point of contact for participants, families, service providers and other stakeholders, ensuring that enquiries and complaints are handled promptly and sensitively.

Key responsibilities

• Provide accessible, high‑quality customer support to people with disability, their families and service providers.
• Receive, log and triage enquiries, complaints and incident reports across multiple states.
• Assess and prioritise issues to identify significant or systemic risks.
• Coordinate with the Practice Quality and Safeguards branches to ensure appropriate regulatory actions.
• Maintain accurate records and contribute to continuous improvement of contact processes.

Required profile

• Demonstrated experience in customer service or stakeholder engagement, preferably in a public‑sector or disability context.
• Strong written and verbal communication skills.
• Ability to handle confidential and sensitive information with professionalism.
• Excellent organisational skills and attention to detail.

Required skills

What we offer

• Competitive salary range of $82,999 – $89,213 per annum (AUD).
• Flexible work locations across Penrith, Brisbane, Darwin, Hobart or Perth.
• Opportunity for ongoing or fixed‑term employment (up to 12 months with possible extension).
• Contribution to improving safety and quality for NDIS participants nationwide.