Senior Collections Officer

About the role

A client's Assurance team in Wollongong is looking for an experienced Senior Collections Officer. You will own daily portfolio surveillance and the collection of operational arrears across commercial facilities, managing payment dishonours, overdue fees, curtailments and proceeds from sold assets. You report directly to the Assurance Manager and work alongside a collaborative team.

Key responsibilities

• Conduct daily surveillance of customer accounts, evaluate risk and recommend hold restrictions
• Identify daily payment dishonours, contact customers and secure replacement commitments
• Calculate monthly default, stock check and surveillance fees, keep clear workpapers and liaise with Finance
• Monitor outstanding curtailment balances and assess restructure proposals
• Track sold assets, verify purchaser information and recover expected proceeds
• Escalate high-risk accounts, suspected unauthorised activity or potential fraud
• Work with sales teams on aged assets and documented exit strategies
• Assess financial assistance applications and structure workable customer arrangements

Required profile

• Proven experience in collections, asset finance, floorplan finance, credit administration or customer account management
• Strong telephone and written negotiation, including difficult conversations
• Ability to spot deteriorating account behaviour and manage competing priorities
• Desirable: background in arrears management, customer hardship or commercial debt restructuring

Required skills

• Sound numerical capability and reconciliation skills
• Intermediate to advanced Excel
• Finance qualification preferred

What we offer

• Full-time permanent position based locally in Wollongong
• Broad exposure across credit risk, commercial restructuring and portfolio operations
• Structured workflows, supportive leadership and high autonomy to negotiate payment solutions