Senior Claims Advocate - FINPRO

About the role

We are seeking a talented individual to join our Claims Advocacy team at Marsh in Sydney. This hybrid role involves working at least three days a week in the office and two days from home, supporting clients on FINPRO claims and providing coverage and claims strategy guidance across moderately complex matters.

Key responsibilities

• Provide coverage and claims strategy guidance to clients on moderately complex claims matters.
• Identify relevant policies and analyse notifications against coverage positions to support client outcomes.
• Manage the claims process from notification through to closure, with supervision as required.
• Monitor insurer responses and engage with insurers and their advisers on coverage discussions and queries.
• Draft client communications, including correspondence letters, claims calculations and reviewed documents.
• Analyse claims data, including loss statistics, key trends and cost reduction opportunities, to support action planning.

Required profile

• Experience in claims, insurance, or a related advisory environment.
• Capability to interpret policy coverage and apply it to claims situations.
• Strong written and verbal communication skills, with the ability to prepare clear client‑facing documents.
• Good analytical skills and the ability to work with claims data and detail accurately.

Required skills

• Experience in FINPRO claims or broader financial lines insurance (preferred).
• Exposure to client service, claims advocacy, or coverage discussions with insurers.
• Ability to work collaboratively with internal teams, clients and external stakeholders.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive culture with diverse colleagues and impact for clients and communities.
• Benefits and rewards to enhance well‑being.