Senior Adviser Case Management

About the role

Rio Tinto is looking for a Senior Adviser Case Management to help its Employee Relations Operations deliver consistent, timely and compliant case management across the APAC region. The role supports Policy & Conduct and low-complexity Workplace Respect matters, workplace investigations, disciplinary processes, employee concerns and workforce case management, working with Employee Relations, Legal, HR and business teams. It is based in Gladstone on a 9-day fortnight roster.

Key responsibilities

• Manage Policy & Conduct and low-level Workplace Respect matters through to resolution.
• Gather and assess evidence, documentation and case information to support workplace investigations and defensible outcomes.
• Prepare investigation findings, case summaries, recommendations and documentation in line with organisational standards and regional legal requirements.
• Develop and recommend practical, balanced resolution approaches aligned with organisational policies and workforce expectations.
• Maintain accurate, complete and defensible employee relations case records within agreed service and governance standards.
• Apply employment legislation, industrial relations obligations, organisational policies and governance controls consistently.
• Build and manage stakeholder relationships, coaching on employee relations processes and escalating high-risk or complex matters appropriately.
• Collaborate across Employee Relations, Legal, HR and business teams, and identify recurring case themes, workforce risks and process improvements.

Required profile

• Demonstrated experience in employee relations, People Operations, workplace investigations or case management in an operational environment.
• Experience managing low to moderate complexity employee relations cases in a structured, fair and compliant manner.
• Sound judgement to manage sensitive matters and high case volumes, escalating complex or high-risk issues appropriately.
• A commitment to the safety of yourself and your team.

Helpful for success

• Experience supporting Policy & Conduct or Workplace Respect matters across diverse workforces.
• Experience identifying workforce trends, risks and insights from case data.
• Experience collaborating with Employee Relations, Legal, HR, compliance, audit or regulatory stakeholders.

What we offer

• A permanent position with a competitive base salary and annual incentive program.
• Medical benefits including subsidised private health insurance for employees and immediate family, and company-provided insurance cover.
• An attractive share ownership plan and extensive salary sacrifice and salary packaging options.
• Career development and education assistance, and family-friendly health and wellbeing support.
• Vacation, paid parental, sick and cultural leave, and exclusive employee discounts.
• Possible domestic relocation assistance.