Senior Administrator - Public Practice

About the role

A highly respected accounting firm in Melbourne's CBD is seeking an experienced Senior Administrator to lead its administration function and support the smooth running of the business. The role works closely with Directors and Managers and suits someone who takes initiative, improves processes and mentors others.

Key responsibilities

• Lead and support the administration function to deliver exceptional service
• Create a welcoming, professional client experience
• Oversee reception and front-of-house operations
• Maintain office facilities, equipment and workplace presentation
• Improve administration processes, systems and procedures
• Process basic ASIC company changes
• Prepare and distribute client documentation through digital signing platforms
• Manage administrative inboxes and respond promptly
• Contribute to special projects and business initiatives as required

Required profile

• Previous experience in a senior administration, office management or professional services support role
• Public practice experience
• Leadership capability and experience mentoring or guiding team members
• Excellent communication and stakeholder management skills
• Attention to detail, sound judgement and confidentiality awareness
• Proactive problem-solving and a passion for customer service

Required skills

• Microsoft Office (Word, Outlook, Excel)
• BGL CAS 360 (highly regarded)

What we offer

• Annual remuneration reviews
• Career development, progression and professional development support
• Collaborative leadership team and open feedback culture
• Flexible approach to work-life balance
• Social club events, team-building and employee referral bonus
• Employee Assistance Program and wellness initiatives