Security Advisor – Falcon Complete

About the role

The Falcon Complete Security Advisor works with customers to assess and improve the security posture of their Falcon environments. You will guide clients toward a secure experience while supporting CrowdStrike’s mission to stop breaches.

Key responsibilities

• Assess customers' Falcon environments and ensure alignment with Falcon Complete standards.
• Provide recommendations, create remediation plans, and document issues according to SLAs.
• Develop service reports and statistics for customers as requested.
• Partner with internal teams and support staff to troubleshoot and resolve technical issues.

Required profile

• 3+ years in a cybersecurity‑focused role with strong customer empathy.
• Excellent verbal and written communication skills for customer‑facing interactions.
• Experience working with complex, sophisticated clients and a desire to learn new technologies.

Required skills

• Proficiency with Windows, Linux and macOS operating systems.
• Knowledge of threat detection, incident response, and intrusion detection techniques.
• Familiarity with AI technologies to enhance decision‑making and workflow efficiency.
• Understanding of security frameworks such as ISO 27001/2, NIST CSF, CIS Controls, PCI DSS, Cloud Controls Matrix and MITRE ATT&CK.