Salesforce Technical Lead (Support) – Financial Services
Infosys · Melbourne
Job description
About the role
We are looking for a Salesforce Technical Lead to own the support and enhancement of Salesforce platforms for our Financial Services clients. The role will head L2/L3 support teams, drive incident resolution and mentor technical staff to ensure platform stability and performance.
Key responsibilities
- Lead Salesforce support operations and guarantee SLA compliance.
- Manage L2/L3 support teams, oversee incident triage and resolution.
- Coordinate platform enhancements and continuous improvement initiatives.
- Mentor and develop technical resources within the team.
- Collaborate with business stakeholders in banking, insurance, wealth management or lending domains.
Required profile
- Extensive experience in Salesforce development and support operations.
- Strong background in Financial Services Cloud (FSC) or related financial‑services environments.
- Proven ability to lead technical teams and manage complex support incidents.
Required skills
- Salesforce
- Apex
- Visualforce
- Lightning components
- Financial Services Cloud (FSC)
What we offer
- Competitive annual salary between AUD 108,571 and AUD 119,893.
- Hybrid working model with flexible arrangements.
- Opportunity to work for a globally recognised top employer in Australia.
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Published 1 month ago
Expires 1 week from now
28 views · 0 interested
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Infosys
Melbourne