Sales Operations Specialist

About the role

Lifestyle Communities provides affordable, inclusive and vibrant independent living communities across Victoria. It is looking for a proactive, detail-oriented Sales Operations Specialist to support its Sales team so they can work smarter, use data and systems more effectively and deliver an excellent experience for homeowners. The role is predominantly based in the Southbank support office.

Key responsibilities

• Develop and maintain sales dashboards, regular reports and performance measures, and prepare monthly and quarterly performance reporting for Sales Leadership.
• Analyse sales, enquiry, conversion, appointment, settlement and customer journey data, and monitor data quality through regular audits.
• Maintain and support sales processes across the customer journey, reviewing workflows for gaps, duplication or inefficiency and recommending improvements.
• Ensure sales processes comply with relevant compliance and governance requirements.
• Support referral, contract administration, incentive and settlement processes, and provide day-to-day support to Area Sales Managers and the wider sales team.
• Provide day-to-day support for Salesforce, DocuSign and other sales systems, including dashboards, reports, price books and system information.
• Deliver system training, refresher sessions and user support, and maintain training resources, process documentation and SharePoint content.
• Communicate system, data and process changes clearly to stakeholders.

Required profile

• Ability to work autonomously and in a team, and to balance regular operational work with improvement projects.
• Excellent communication and interpersonal skills, able to build relationships at all levels.
• A passion for measurable results and a curiosity about customers.
• Full driver's licence and own vehicle, as some travel to communities is required.

Required skills

• Comfortable working across CRM systems, processes and data.
• Desirable: experience with Salesforce reporting, dashboard creation and troubleshooting.

What we offer

• Ongoing professional development and training opportunities.
• A collaborative and supportive work environment.
• Lifestyle Long Weekends (4 extra paid days per year).
• Lifestyle Hours (early finish on Fridays).
• Generous paid parental leave.