Sales Associate – Luxury Fashion Retail

About the role

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience in a luxury retail environment. You will meet personal and store sales goals while supporting daily store operations.

Key responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales via cross‑selling, upselling, and tailored recommendations using mobile POS and clienteling tools.
• Execute daily operational tasks such as cash wrap, inventory processing, replenishment, and visual merchandising.
• Maintain a clean, organized sales floor and stockroom while following retail policies and asset protection procedures.

Required profile

• 1+ years of sales experience, preferably in luxury retail.
• Strong English proficiency and ability to work in a fast‑paced environment.
• Flexible schedule availability, including nights, weekends, and public holidays.

Required skills

• POS operation and basic computer proficiency (iPad, laptop, mobile POS).
• Use of walkie‑talkie, price/release sheets, and clienteling tools.
• Social‑media savvy, including live‑stream shopping, short‑form video, and data acquisition.