Risk, Quality & Compliance Manager (Maternity Leave Cover)

About the role

Genea, a fertility treatment provider with over 50 specialists across Australia, is looking for a Risk, Quality and Compliance Manager to join its Sydney CBD team on a full-time basis for a 12-month maternity leave cover. Reporting to the CEO, the role leads the development, implementation and ongoing review of risk management and quality systems nationally, ensuring compliance, driving continuous improvement and overseeing incident management, complaints handling and change management.

Key responsibilities

• Oversee clinical governance, including the Medical Advisory Committee and national Risk, Safety and Quality meetings
• Lead the risk management and compliance framework for the fertility business and design reporting strategies to track performance
• Advise executives, managers and clinicians on patient safety, risk and quality systems
• Develop, review and implement policies, procedures and clinical governance frameworks
• Manage serious complaints and coordinate responses to regulatory complaints and enquiries
• Manage relationships with federal, state and local accreditation and regulatory bodies, ensure audit readiness and prepare the company for external audits
• Review and approve consent forms and documentation, manage the privacy framework and advise on legislation and accreditation requirements
• Maintain the Quality Management System (QMS) and drive continuous improvement through incident and near-miss analysis
• Facilitate education and coaching in quality improvement, incident management and patient safety

Required profile

• Proven experience as a Quality and Risk Manager
• Appropriate tertiary qualification relevant to risk and quality management in healthcare
• Solid experience as Head of Risk in a complex healthcare environment
• Demonstrated experience developing risk frameworks, audit planning and reporting
• Strong stakeholder management and communication skills, with experience engaging regulators and senior executives

Required skills

• Understanding of the RTAC Code of Practice or the National Safety and Quality Health Service Standards (NSQHS) is desirable
• Understanding of reporting and compliance requirements of government and other regulatory bodies
• Ability to turn legislative and accreditation requirements into effective policy and practice

What we offer

• Glow, an online recognition and rewards portal with discounts at over 350 retailers
• Ongoing learning and development through Education Days, internal development and conference opportunities
• Certified Family Friendly workplace 2025/26