Senior Manager, Medical & Operational Excellence

About the role

AbbVie is looking for a Senior Manager, Medical & Operational Excellence in Sydney to lead the Medical Excellence function across Australia and New Zealand. The role partners with senior Medical, Technology, Customer Excellence and cross-functional leaders to make Medical Affairs more connected, insight-led and future-ready, shaping the operating model, governance and capabilities of the function.

Key responsibilities

• Translate affiliate, area and global Medical Excellence priorities into a clear, practical and measurable roadmap.
• Line manage and coach the Medical Excellence Manager and Medical Innovation & Capability Manager, and set up governance, service standards, decision rights and escalation pathways.
• Advise the Head of Medical Operations & Excellence and the Medical Leadership Team on opportunities, risks and capability gaps.
• Shape the operating model, role boundaries and ways of working, and oversee Field and Head Office Medical Excellence, including digital, omnichannel and systems initiatives.
• Establish dashboards showing execution quality, adoption, efficiency, outcomes and value delivered.
• Lead or sponsor initiatives for Field Medical Excellence and for Medical Managers and Senior Medical Managers, and maintain close engagement with field teams.
• Lead change, represent ANZ Medical Excellence in affiliate, area, intercontinental and global forums, and report adverse events within 24 hours.
• Contribute to planning, resource modelling and budgeting, and take on selected initiatives and delivery tasks personally when needed.

Required profile

• Bachelor degree or higher in medicine, pharmacy, life sciences, health sciences or a related discipline.
• Postgraduate qualification in Medical Affairs, business, leadership, education, digital health, change management, quality or a related field desirable.
• More than 3 years of experience in Medical Affairs, Medical Excellence, Medical Operations or a related pharmaceutical/biotechnology function, including leadership of cross-functional initiatives.
• People leadership experience, across Field and/or Head Office Medical Excellence, and with digital or omnichannel enablement, Medical systems, SOP and training governance, and change management.
• Demonstrated understanding of Medical Affairs operating models, medical planning and scientific engagement.

Required skills

• Coaching and capability development, with clarity, feedback and prioritisation.
• Ability to lead process, SOP and training governance and apply regulatory requirements, compliance-by-design, quality and risk-based thinking.
• Advanced stakeholder management, facilitation and communication.