Retail Customer Service & Sales Consultant - Morayfield

About the role

Telstra is hiring a full-time Retail Customer Service & Sales Consultant for its Morayfield store. As a Retail Consultant you give frontline support by helping customers choose products, activate services and troubleshoot basic issues, creating positive experiences through good communication and adherence to retail standards. The role shows foundational autonomy and supports both customer satisfaction and store performance.

Key responsibilities

• Help customers find the right products and services for their needs
• Stay up to date with the latest gadgets and services and offer informed guidance
• Use consultative selling to meet and exceed sales targets and KPIs
• Work closely with the team to create a welcoming environment and help achieve store goals

Required profile

• Natural communicator who enjoys making customers' days better
• Solution-oriented, able to tailor advice to each customer
• Motivated to achieve sales targets and KPIs
• Eager to learn and grow in a dynamic environment
• Resilient and positive, even when busy
• Customer-facing experience is a plus but not required

What we offer

• Annual fixed remuneration of $73,550 per year (junior rates apply for those under 20)
• Penalty rates: 25% extra for weekday hours after 6 PM, 25% on Saturdays, 100% on Sundays and 150% on public holidays
• 12% superannuation included
• 30% discount on Telstra services and offers with over 240 brands and partners
• 16 weeks of paid parental leave, plus the Extra Day Off, gender affirmation leave, cultural leave, blood donor leave and up to 4 weeks of additional leave
• Over 17,000 learning programs via LinkedIn Learning and flexible working hours
• Performance rewards and recognition programs

To apply, use the Apply Now button on the listing; after applying, follow the assessment steps sent by the partner, HireVue.