Restoration Project Manager

About the role

SERVPRO is looking for a motivated Project Manager to join its growing restoration team. You will oversee restoration projects from the first customer contact through completion, managing field operations, coordinating crews and subcontractors, and working with customers and insurance professionals so that every project is finished safely, efficiently and to the highest standard.

Key responsibilities

• Manage restoration projects from start to finish and deliver an exceptional customer and client experience
• Respond quickly to new customer opportunities and emergency service requests
• Develop project scopes and prepare accurate estimates; present and obtain approval for project plans and estimates
• Coordinate field crews, subcontractors and project schedules
• Monitor project quality, timelines, budgets and profitability
• Maintain complete and accurate job documentation
• Communicate with customers, insurance representatives, vendors and internal teams
• Lead, coach and develop Restoration Technicians and Crew Chiefs
• Promote and enforce a strong culture of safety and take part in an after-hours emergency on-call rotation

Required profile

• High School Diploma or GED required
• Minimum 3 years of operations experience is a plus; minimum 1 year of management or supervisory experience is a plus
• Experience in the restoration, construction, mitigation or cleaning industry is preferred
• Industry certifications (IICRC or similar) are a plus
• Valid driver's license with a clean driving record
• Able to lift up to 50 pounds independently (100 pounds with assistance), walk, stand, climb ladders and work on active job sites, and occasionally wear PPE such as respirators

Required skills

• Strong leadership, communication and organizational skills
• Excellent customer service and problem-solving abilities
• Comfortable using computers, estimating software and Microsoft Office