Resident Experience Manager – Build-to-Rent

About the role

As a Resident Experience Manager you will shape the day‑to‑day experience for residents in a Build‑to‑Rent community. Working closely with the General Manager and operations team, you will design events, build partnerships and drive satisfaction to support occupancy, retention and ancillary revenue.

Key responsibilities

• Design and deliver engaging events and initiatives that foster a vibrant, connected community.
• Build relationships with residents, local businesses and service partners to enhance lifestyle offerings.
• Manage resident communication platforms, encourage participation and continuously improve satisfaction scores.
• Identify opportunities to enhance the resident journey, support occupancy and grow ancillary lifestyle services.
• Collaborate with operations, marketing and leadership to implement innovative resident experience strategies.

Required profile

• Energetic relationship builder who enjoys creating memorable customer experiences.
• Organised, proactive and comfortable connecting with people from diverse backgrounds.
• Experience in customer experience, hospitality, events, community management, Build‑to‑Rent, hotels or premium residential environments.
• Outstanding communication and interpersonal skills.
• Valid Cert IV in Real Estate Practice (VIC), National Police Check and unrestricted working rights in Australia.

Required skills

What we offer

• Competitive executive remuneration aligned to impact.
• A genuine seat at the leadership table to shape the future of Build‑to‑Rent.
• Opportunities to influence a rapidly expanding national platform.
• High‑performance, values‑led culture with recognition for contributions.