Receptionist – Melbourne Brain Centre

About the role

The Melbourne Brain Centre in Heidelberg is looking for a professional, patient‑focused Receptionist to be the first point of contact for visitors, researchers, participants and patients. You will support the Florey staff by delivering high‑quality front‑of‑house service and providing essential administrative and facilities assistance.

Key responsibilities

• Greet and triage visitors across clinical, radiology and research areas.
• Handle phone, email and in‑person enquiries, and manage visitor sign‑in systems.
• Coordinate deliveries, couriers, mail distribution and maintain reception resources.
• Support clinic room bookings, parking access and general enquiries.
• Maintain clinical areas, oversee building upkeep and liaise with contractors.
• Manage inventory, asset calibration and workspace setup.
• Assist with building communications, emergency procedures and OH&S compliance.

Required profile

• Proven experience in a receptionist or customer‑facing role.
• Strong customer service focus with professional communication skills.
• Excellent organisational ability and capacity to manage competing priorities.
• Ability to work independently, take initiative and maintain high attention to detail.
• Desirable experience in healthcare, research or medical environments.

Required skills

• Microsoft Office
• Switchboard systems

What we offer

• Full‑time equivalent salary $75,139–$86,313 per year.
• Up to 17% superannuation and salary packaging options.
• Fixed‑term 12‑month contract in a world‑class research environment.