Receptionist – Dental Clinic

About the role

The Receptionist will be the first point of contact for patients at a busy dental practice, ensuring a professional and welcoming experience. Working closely with the Practice Manager and Dentist in Charge, you will help maximise appointment utilisation and support smooth daily operations.

Key responsibilities

• Provide courteous, prompt, and accurate responses to all enquiries, both in person and by phone.
• Answer incoming calls within KPI targets, manage call queues and deliver high‑quality service to members, patients and staff.
• Create, reschedule and cancel appointments, conduct follow‑up calls for recalls and cancellations, and process daily SMS confirmations.
• Monitor the appointment mailbox and respond within four working hours.
• Greet and check‑in patients, including emergencies, maintain a tidy reception area, and collect medical history forms.
• Raise patient accounts, process benefit claims, handle gap payments and ensure correct departure of patients.
• Follow up outstanding gap payments, assist with refunds, credit adjustments and benefit queries.
• Perform daily banking, balance takings, end‑of‑day reporting, file archiving and records management.

Required profile

• Professional presentation with strong customer‑service skills.
• High level of confidentiality, tact and professionalism.
• Experience using appointment booking and accounts systems.
• Knowledge of dental centre environments or similar settings.
• Willingness to be cross‑trained, potentially as a Dental Assistant.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Appointment booking system
• Accounts system
• D4W system proficiency
• First Aid qualification