Reception Services Officer

About the role

The Reception Services Officer provides the first impression of the Department of Families, Fairness and Housing. Using strong communication and interpersonal abilities, the officer assists clients, the public and service providers, ensuring they receive accurate information or are directed to the appropriate person or agency.

Key responsibilities

• Deliver a high‑quality telephone and front‑desk service to clients, service providers and the public.
• Acknowledge all visitors and callers in a welcoming, professional manner while respecting diversity.
• Respond promptly to enquiries, establishing the purpose of each contact and providing the appropriate response or referral.
• Undertake general administrative tasks as directed to support the area.
• Maintain effective working relationships and liaise efficiently with staff at all levels.

Required profile

• Excellent communication and interpersonal skills.
• Ability to provide accurate, up‑to‑date information or referrals.
• Professional demeanor with a focus on customer service.
• Team‑oriented attitude and respect for diversity.
• Capability to perform general administrative duties.

Required skills

• Telephone handling and front‑desk operations.
• Customer service and client interaction.
• Basic administrative support tasks.