RACS Administration Team Leader

About the role

The Administration Team Leader leads the administration function and coordinates administrative and operational support across Residential Aged Care Services (Berengarra, Auburn House and Prague House), reporting to the Deputy Operations Manager and working with the RACS Leadership Team. The role ensures consistent, high-quality customer service, effective resident administration and compliant administrative practice across all sites. It is a permanent, part-time position of 24 hours per week, based in Kew, with classification HS3.

Key responsibilities

• Lead and coordinate the RACS administration team, including workforce planning, performance management and staff development.
• Deliver high-quality resident and customer service, resolving enquiries, complaints and complex administrative matters in a timely way.
• Oversee resident administration processes such as admissions, transfers, discharges, record management and documentation compliance.
• Manage resident and family communications, including feedback, service updates and engagement activities.

Required profile

• Current National criminal history check, or willingness to obtain one.
• Willingness to meet mandatory vaccination requirements, including the flu vaccine, as required by workplace health and safety duties and a Victorian government direction.

What we offer

• Salary packaging to increase take-home pay.
• Wellbeing initiatives with regular events and programs, plus confidential, solutions-focused employee counselling.
• Easy access to public transport (109 tram).
• Regular professional development opportunities.
• Culture of continuous improvement and flexible working arrangements where eligibility criteria are met.

Applicants submit a resume and cover letter; shortlisting starts immediately and the closing date is 14 November 2026.