Project Manager – Business Systems Implementation

About the role

We are partnering with a respected Australian organisation to find an experienced Project Manager to lead a critical business systems implementation. The role is hands‑on, requiring you to embed quickly, bring structure to a complex workstream and drive outcomes across business and technology stakeholders.

Key responsibilities

• Lead the delivery of a business‑critical case management system implementation.
• Manage project plans, schedules, governance, reporting, risks, issues and dependencies.
• Coordinate business, technology and vendor stakeholders to ensure successful outcomes.
• Facilitate workshops to validate requirements, business processes and operational readiness.
• Manage system integration activities including webforms, APIs and middleware components.
• Oversee data migration activities, including validation, reconciliation and business sign‑off.
• Coordinate testing across integration, user acceptance and deployment phases.
• Drive implementation readiness, go‑live planning and transition to operational support.
• Ensure security, privacy and compliance considerations are addressed throughout delivery.
• Provide clear reporting and updates to senior stakeholders and project sponsors.

Required profile

• Demonstrated experience delivering enterprise software or business systems implementations.
• Strong project management capability across planning, governance, reporting and stakeholder engagement.
• Experience working across both business and technology teams within complex delivery environments.
• Previous experience delivering case management, workflow, CRM, service delivery, regulatory or records management platforms.
• Knowledge of systems integration, APIs, middleware and data migration activities.
• Experience managing third‑party vendors and implementation partners.
• Strong communication and facilitation skills with the ability to engage stakeholders at all levels.
• Pragmatic, solutions‑focused approach and ability to manage competing priorities within tight delivery timeframes.

Required skills

• Enterprise software implementation
• Case management platforms
• APIs
• Middleware
• Data migration
• System integration