Product Manager - Home Care

About the role

Care Connect, a not-for-profit home care specialist, is looking for an experienced Product Manager to join its Growth & Partnerships team in a newly created role. Reporting to the Head of Growth & Partnerships, the Product Manager leads the development, launch and continuous improvement of products and service offerings across the organisation, working at the intersection of client experience, growth, operations, finance and innovation. The role spans the full product lifecycle, from defining value propositions to testing, implementation, adoption and performance monitoring.

Key responsibilities

• Build relationships with stakeholders across client experience, operations, finance, quality, marketing, digital and governance teams.
• Translate client insights, service design outputs and market intelligence into practical product solutions.
• Develop product concepts, value propositions, business requirements and implementation plans.
• Support product communication, change management and organisational adoption.
• Coordinate product development, testing, piloting, launch and adoption activities.
• Establish and monitor product performance measures such as client outcomes, adoption, quality and commercial performance.
• Analyse data, stakeholder feedback and market trends to drive continuous improvement.
• Develop product strategies, roadmaps and lifecycle plans, and recommend whether products should be improved, scaled, enhanced or retired.

Required profile

• Experience in Product Management, Service Design, Innovation, Project Delivery or a similar role.
• Experience developing and implementing new products, services or customer experiences.
• Experience in aged care, home care, healthcare, disability, community services or other human services sectors.
• Experience in service design, customer experience, innovation or business transformation.
• Qualifications or certifications in Product Management, Service Design, Agile, Change Management, Project Management or Continuous Improvement.
• Knowledge of aged care funding, regulation and service delivery models.

Required skills

• Strong commercial acumen and understanding of product performance and value creation.
• Ability to use data, customer feedback and performance measures to inform decisions.
• Excellent stakeholder engagement, project planning and delivery skills.
• Excellent written and verbal communication skills.

What we offer

• A unique opportunity to build a newly created Product Manager function.
• Flexible and hybrid working arrangements.
• NFP salary packaging benefits of up to $18,500 per year.
• Ongoing professional development, Employee Assistance Program and discounted health insurance and wellbeing benefits.

The role is a full-time 12-month maximum term contract with potential to extend, based in Abbotsford, VIC. Candidates must provide a police check, Working with Children Check and proof of right to work in Australia, and complete psychometric assessments during recruitment.