Product Lead, Everyday Lending

About the role

CommBank is looking for a Product Lead for Everyday Lending, based in the Sydney CBD area. You will lead the strategy, performance and evolution of Everyday Lending products that support customers' borrowing needs, shaping responsible lending experiences across Unsecured Personal Loans and CommBank AdvancePay. The role sits within Retail Banking Services, which serves more than 10 million personal and small business customers.

Key responsibilities

• Define and evolve the strategy, roadmap and priorities for Everyday Lending products.
• Lead the ongoing management and stewardship of Unsecured Personal Loans and CommBank AdvancePay.
• Use customer, lending, market and performance insights to identify opportunities that improve customer outcomes.
• Balance customer needs, commercial outcomes, risk appetite, regulatory requirements and delivery priorities when making product decisions.
• Drive shared priorities across Consumer Lending by building partnerships and influencing outcomes across squads and functions.
• Lead cross-functional squads and foster a culture of accountability, customer obsession, experimentation and continuous improvement.
• Ensure products operate safely and in line with risk appetite and regulatory obligations, championing product governance, controls and risk management across the product lifecycle.

Required profile

• Deep product leadership experience within lending, consumer credit or personal lending, with a focus on customer experiences that deliver value while maintaining strong risk and governance outcomes.
• Experience developing product strategies, roadmaps and measurable product outcomes.
• Proven ability to use customer, product and performance insights to shape product direction and investment decisions.
• Strong commercial judgement, balancing long-term strategy and day-to-day product performance.
• Experience leading, coaching and developing product practitioners and multidisciplinary teams.

Required skills

• Demonstrated product management or product leadership experience in lending, personal lending or consumer credit.
• Strong understanding of lending products, customer needs, credit risk and the regulatory environment.
• Strong risk mindset with experience managing governance, controls, incidents, regulatory obligations or product stewardship activities.
• Exceptional stakeholder engagement and influencing skills across complex, cross-functional environments.