Product Expert, Customer Support

About the role

Omni is seeking a Product Expert to be the face of its AI analytics platform for customers in the APAC region. You will combine strong SQL knowledge with a passion for high‑touch support, helping users solve complex data problems while acting as a bridge between customers and the product and engineering teams.

Key responsibilities

• Become a deep expert in Omni’s platform and best practices, guiding users and partners via Slack.
• Serve as the primary point of contact for customers, surfacing feature requests and reproducing bugs.
• Provide “above‑and‑beyond” technical assistance, digging deep to find creative solutions to complex data questions.
• Advocate for customer needs in internal discussions with Product and Engineering.
• Partner with Product, Engineering, and Marketing to share usage trends, report bugs, and surface feature requests.
• Contribute to the community site with troubleshooting guides and design patterns.
• Collaborate with Solutions Engineering to identify trends and recommend product improvements.

Required profile

• 3‑5 years of experience in data analytics or business intelligence.
• Strong desire to interact daily with customers and help them succeed.
• Curiosity to investigate the root cause of technical issues and eagerness to learn new tools.
• Ability to translate complex data concepts into clear, actionable advice.
• Located in the Sydney area.

Required skills

• SQL (analytics focus)

What we offer

• Passionate, close‑knit team with founders from Looker and Stitch Data.
• Competitive compensation and benefits benchmarked to the local market.
• Key role with real ownership and impact in the APAC region.
• Equal‑opportunity employer that values diversity and provides reasonable accommodations.