Practice Manager - Veterinary Clinic

About the role

A full-time Practice Manager is sought for the Byron Bay vet clinic, which offers routine GP services, urgent care and advanced surgery. The role is hands-on leadership: planning and coordinating the day-to-day operations, people and services of the clinic, working closely with the lead veterinarian and nursing team.

Key responsibilities

• Oversee all business operations and veterinary services
• Provide exceptional front-of-house client services
• Lead employee matters including recruitment, workforce planning, wellbeing, performance and development
• Support client experience, loyalty initiatives and service growth
• Contribute to marketing, digital services and social media presence
• Manage budgets, stock control, procurement and accounts
• Ensure WHS compliance, facilities, equipment and presentation standards
• Support strategic direction, continuous improvement and new initiatives and technology

Required profile

• Previous management experience desirable; training and support provided
• Minimum 5 years' veterinary experience preferred but not essential
• Passion for high standards of animal care and client services
• Warm, genuine leadership style, enjoying supporting people who care for animals

Required skills

• Confident with practice management systems (EzyVet)
• Strong organisational, problem-solving and decision-making skills
• Good understanding of workplace health and safety and employee obligations

What we offer

• Attractive salary and staff benefits
• Flexible work hours across 5 days
• Culture built on development, wellbeing, growth and opportunity
• A leadership role shaping clinic operations, client experience and care standards