Porter & Concierge – Full & Part‑Time

About the role

As a Porter/Concierge at Hotel Chadstone Melbourne MGallery, you will be the first point of contact for guests, delivering a warm welcome and assisting with arrivals, departures and everything in between.

Key responsibilities

• Greet guests, provide luggage assistance and valet parking.
• Respond promptly to guest requests and general enquiries.
• Perform general porter duties as needed.
• Share local knowledge of Melbourne to enhance guest experiences.

Required profile

• Victorian full driver’s licence.
• Energetic, team‑focused attitude with a can‑do mindset.
• Excellent verbal and written communication skills.
• Ability to work a 7‑day roster including evenings, mornings and weekends.

Required skills

• Attention to detail.
• Strong customer‑service orientation.

What we offer

• Competitive hourly pay with evening, weekend and public‑holiday rates.
• Guaranteed weekly hours, annual and sick leave entitlements.
• Discounts on worldwide accommodation, food & beverage, Chadstone Shopping Centre and free night stays on anniversary.
• Access to industry‑leading training, career pathways and a supportive team environment.