Permanent Part-Time Office Manager

About the role

Kimberley Pool Care is looking for a friendly, organised and proactive part-time Office Manager to support its small team and keep day-to-day administration running smoothly. The role is based locally in Broome, WA, with about 15-25 hours per week and flexible hours; arrangements can include working from home and from the office. It suits people who want a long-term position and who can fit the work around school hours, family life or another job.

Key responsibilities

• Manage phone calls, emails and customer enquiries in a friendly, professional way.
• Schedule pool services, repairs and installations and coordinate technician runs.
• Keep customers informed about appointments, job progress and follow-up work.
• Prepare and send invoices, monitor overdue accounts and follow up payments.
• Prepare routine quotes and follow up outstanding proposals and enquiries.
• Maintain accurate customer records and ensure job notes, photos and information are ready for invoicing.
• Maintain stock levels, order parts and supplies and liaise with suppliers.
• Coordinate warranty enquiries and claims.
• Help develop and improve office procedures, systems and workflows.
• Assist with social media posts and basic website updates as time allows.

Required profile

• Approachable, dependable and organised, able to work independently while staying connected with the team.
• Ideally experience in office management, administration or a similar coordination role.
• Strong communication and customer service skills, good attention to detail and the ability to prioritise tasks within working hours.
• Experience in a trades or service business, bookkeeping, social media or website administration is an advantage.
• Pool industry experience is not essential; training is provided.

Required skills

• Confidence using accounting software, booking systems and everyday computer applications.
• Willingness to learn new technology and help improve processes.

What we offer

• $40-$45 per hour plus superannuation, depending on experience.
• Flexible hours and days, with the option to work from home and from the office.
• A varied, long-term role within a small local business.
• Training in pool services, systems and processes.

To apply, send your resume and cover letter by email, telling us about yourself, your relevant experience and your preferred working days, hours and availability.