Part‑Time Guest Service Agent / Front Office All‑Rounder

About the role

Join Novotel Devonport’s Front Office team as a Part‑Time Guest Service Agent. You will be the first point of contact for guests, ensuring smooth check‑in and check‑out and delivering memorable experiences.

Key responsibilities

• Greet guests warmly and manage the check‑in/check‑out process.
• Maintain guest confidentiality, handle room keys and credit cards securely.
• Assist with guest enquiries, local tourism recommendations and dining bookings.
• Coordinate with Housekeeping, Food & Beverage and other departments for room changes and guest requests.
• Handle guest complaints positively and escalate when necessary.
• Provide valet parking assistance as required.

Required profile

• Previous customer service or hospitality experience.
• Flexibility to work early mornings, evenings, weekends and public holidays.
• Enthusiasm for connecting with guests and sharing knowledge of Devonport.
• Excellent communication skills, both written and verbal.
• Reliable, well‑groomed with strong attention to detail.
• Full Tasmanian Manual and Auto Driver’s Licence.

What we offer

• All Heartist Membership with worldwide accommodation and F&B discounts.
• Family & Friends Discounts on a range of services and events.
• Accor Live Limitless loyalty program for earning status and reward points.
• HERO training platform for career development.