Part-time Remote IT Support Officer

About the role

This part-time remote position provides first-line technical assistance to end-users, ensuring that hardware, software and network issues are resolved efficiently. The IT Support Officer will act as a key point of contact for desktop and printer support across the organization.

Key responsibilities

• Diagnose and resolve hardware, software and network incidents reported by users.
• Install, configure, upgrade and maintain desktop computers and related peripherals.
• Provide installation, configuration and troubleshooting for various printer models.
• Document incidents, solutions and maintain knowledge-base records.
• Communicate status and resolutions to users and stakeholders in a timely manner.

Required profile

• Proven experience in technical support and troubleshooting.
• Familiarity with IT systems and infrastructure.
• Strong customer-service orientation and communication skills.
• Ability to work independently in a remote environment.
• Relevant certifications such as CompTIA A+ or ITIL are a plus.

Required skills

• Desktop computer setup, configuration and upgrades.
• Printer installation, configuration and troubleshooting.
• Hardware and software troubleshooting.