Part-Time Customer Service & Sales Consultant - Mount Isa

About the role

Telstra is hiring a part-time Retail Customer Service & Sales Consultant for its Mount Isa store. As a Retail Consultant you give frontline support by helping customers choose products, activate services and troubleshoot basic issues, creating positive experiences through good communication and adherence to retail standards. The role shows foundational autonomy and supports customer satisfaction and store performance.

Key responsibilities

• Help customers find the right products and services to suit their needs
• Stay up to date with the latest gadgets and services and offer informed guidance
• Use consultative selling to meet and exceed sales targets and KPIs
• Work closely with the team to create a welcoming environment and help achieve store goals

Required profile

• Great communication skills and a solution-oriented approach
• Sales drive and motivation to exceed targets
• Eagerness to learn and a resilient, positive attitude
• Customer-facing experience is a plus but not required

What we offer

• Hourly rate of $33.33, with junior rates for those under 20
• Penalty rates: 25% extra after 6 PM on weekdays, 25% on Saturdays, 100% on Sundays and 150% on public holidays
• 12% superannuation
• 30% off Telstra services and offers with over 240 brands and partners
• 16 weeks of paid parental leave, plus other leave options and flexible working hours
• Over 17,000 learning programs via LinkedIn Learning and career growth opportunities
• Performance rewards and recognition programs

Applications are made online through the "Apply Now" button, followed by an assessment step with the partner HireVue. The closing date is 14 November 2026.