Part-Time Customer Service & Sales Consultant - Albany

About the role

Telstra is hiring a Part-Time Customer Service & Sales Consultant for its Albany retail store. As a Retail Consultant you give frontline support by helping customers choose products, activate services and troubleshoot basic issues, creating positive experiences through good communication and adherence to retail standards. The role shows foundational autonomy and supports customer satisfaction and store performance.

Key responsibilities

• Help customers find the right products and services to suit their needs
• Stay up to date with the latest gadgets and services and offer informed guidance
• Use consultative selling to meet and exceed sales targets and KPIs
• Work closely with the team to create a welcoming environment and help everyone reach store goals

Required profile

• Natural communicator who enjoys making customers' days better
• Solution-oriented, able to think on your feet and tailor solutions to each customer
• Motivated to achieve sales targets and KPIs
• Eager to learn and grow in a dynamic environment
• Resilient and positive, even when busy
• Customer-facing experience is a plus but not required

What we offer

• Hourly rate of $34.36, with junior rates for those under 20
• Penalty rates: 25% extra for weekday hours after 6 PM, 25% on Saturdays, 100% on Sundays and 150% on public holidays
• 12% superannuation
• 30% off Telstra services and offers with over 240 brands and partners
• 16 weeks of paid parental leave, plus the Extra Day Off, gender affirmation leave, cultural leave, blood donor leave and up to 4 weeks of additional leave
• Over 17,000 learning programs via LinkedIn Learning and a Future Ready career development program
• Flexible working hours, performance rewards and recognition programs

To apply, use the Apply Now button on the listing; applicants then follow the assessment steps sent by the hiring partner.