Outreach and Support Coordinator
Department of Government Services · Melbourne
Job description
About the role
The Outreach and Support Coordinator will lead stakeholder engagement and community outreach across Victoria, working with government, not‑for‑profit, community and First Nations organisations to raise awareness of Customer Care services.
Key responsibilities
- Plan, coordinate and deliver outreach activities, including regional travel, to promote access to Customer Care services.
- Build and maintain productive relationships with internal and external stakeholders to support service accessibility and organisational objectives.
- Provide operational support for service delivery initiatives, projects and continuous‑improvement programmes.
- Identify emerging community needs and communicate insights to inform service improvements.
- Develop reports, briefs and presentations for a wide range of audiences.
Required profile
- Previous experience in community or stakeholder engagement (highly desirable).
- Valid driver’s licence and ability to travel throughout Victoria.
- Australian or New Zealand citizenship or permanent residency.
- Ability to demonstrate empathy, cultural awareness and effective communication.
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Published 22 hours ago
Expires 1 month from now
3 views · 0 interested
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Department of Government Services
Melbourne