Operational Compliance Manager

About the role

Accor, a global hospitality group with more than 5,000 hotels, is looking for an Operational Compliance Manager in Gold Coast. You will lead the Operational Compliance team and ensure compliance with legislative requirements and internal policies, driving the execution of strategic objectives aligned with the Realty and Asset Management operational strategy. You will also strengthen operational capability through training, promote proactive risk management and work closely with stakeholders and regulators.

Key responsibilities

• Lead and manage the Operational Compliance team, set priorities and performance expectations and turn strategy into actionable plans
• Develop and deliver compliance training based on audit findings and operational needs, and coach team members to close capability gaps
• Identify process improvements and the adoption of digital tools that reduce manual effort while keeping oversight, accuracy and confidentiality
• Promote transparency, integrity and accountability with stakeholders and regulators
• Develop and oversee the audit schedule for MLR properties, review audits for accuracy and consistent reporting, and conduct on-site and remote compliance audits
• Advise the team on Owner Letting Agreements, Caretaking Agreements and trust account legislation
• Oversee quarterly online compliance reports and the Sihot project management, including the Governance & Compliance meeting

Required profile

• Thorough knowledge of Owner Letting Agreements, Caretaking Agreements and trust legislation across all Australian states and territories
• Extensive experience in trust environments and a strong understanding of compliance requirements
• Demonstrated experience leading teams, coaching and mentoring, and delivering practical training
• Continuous improvement mindset and ability to adopt emerging digital tools responsibly

Required skills

• Working knowledge of the Sihot Property Management System (PMS) and the Central Reservation System (CRS)
• Strong communication, negotiation and stakeholder management skills
• Advanced organisational skills, time management and multitasking

What we offer

• Heartist membership with discounts on accommodation and food and beverage worldwide
• Family and friends discounts on accommodation, services and events
• Accor Live Limitless loyalty program with status and reward points
• Access to Accor Academy and Typsy for career development
• Opportunities to grow within a global hospitality organisation