Office Manager - Residential Aged Care

About the role

Regents Garden is seeking an organised, experienced and proactive Office Manager to oversee the day-to-day administrative operations of its residential aged care facility in Scarborough. Reporting to the Facility Manager and Administration Manager, the role supports the facility manager, staff, residents and their families in keeping administrative services running smoothly and efficiently.

Key responsibilities

• Office administration: run daily office operations, provide professional reception services, manage calls, correspondence and mail, maintain office equipment and systems, manage petty cash, imprest systems, receipts, reconciliations and banking, and protect confidential information.
• Staff administration: handle onboarding documentation, maintain employee records and databases, monitor police clearances and professional registrations, manage leave records and calendars, maintain training records, assist with fortnightly rostering and payroll reconciliations.
• Resident administration: prepare admission documentation, maintain clinical and financial files, keep resident databases and vaccination records, help residents with enquiries, coordinate respite bookings, complete daily census and monthly resident movement records.

Required profile

• Previous experience in office management or a senior administrative role.
• Excellent organisational, time management and multitasking skills.
• Strong written and verbal communication and a professional telephone manner.
• High attention to detail and accuracy with records and financial information.
• Ability to work independently while supporting a broader management team.
• Experience in residential aged care, healthcare administration, staff rostering or payroll administration is highly regarded.

Required skills

• Advanced computer literacy, including Microsoft Office and Windows applications.
• Understanding of confidentiality and handling sensitive information.

The application closes on 20 November 2026.