Network Security Engineer (Fortinet / Palo Alto)

About the role

CyberCX, part of Accenture, provides cyber security professional services in the region. It is looking for a Security Engineer for its Managed Security Engineering team in Perth. This is a hands-on engineering role supporting secure, reliable customer network environments across a managed services model, working across day-to-day operations, incidents, technical changes, platform maintenance and service improvement. The role suits someone with solid networking fundamentals and practical firewall experience who enjoys troubleshooting live environments and working with customers.

Key responsibilities

• Support and maintain customer network security environments across Fortinet and Palo Alto platforms
• Investigate and resolve firewall, VPN, routing, switching and connectivity issues
• Troubleshoot firewall policies, NAT, IPsec and remote access VPNs, routing, switching, DNS and general network connectivity
• Perform scheduled configuration changes, upgrades and maintenance in production environments
• Support FortiGate and Palo Alto firewalls and management platforms such as FortiManager, FortiAnalyzer and Panorama
• Respond to operational incidents, including higher-priority P1/P2 issues where required
• Run regular environment health checks and support firewall policy reviews, optimisation and security improvements
• Work with customers, internal teams and vendors to resolve technical issues, and maintain technical documentation
• Follow incident, request, problem and change management processes, and contribute to service improvement and automation
• Participate in an after-hours on-call roster

Required profile

• Hands-on experience with Fortinet / FortiGate and/or Palo Alto Networks
• Experience troubleshooting network and security issues in live production environments
• Ability to work through problems methodically and to escalate appropriately
• Experience performing firewall changes, upgrades and maintenance
• Strong customer and stakeholder communication skills
• Ability to work independently
• Experience in managed services, MSP or multi-customer environments is highly regarded

Required skills

• Routing and switching, NAT, VPN / IPsec, firewall policies, network traffic flow and DNS
• Exposure to centrally managed firewalls such as FortiManager, FortiAnalyzer or Panorama
• Incident and service request support in an operational environment
• Beneficial: BGP, OSPF, SD-WAN, high availability and firewall failover, packet capture, F5 or other load balancers, cloud networking on Azure or AWS, network automation or scripting, Cisco networking and security

What we offer

• 18 weeks of paid parental leave
• Long and short-term career break opportunities
• Structured career development program and local and international career opportunities
• Flexible work arrangements and family-inclusive workplace
• Comprehensive training and specialisation opportunities