NDIS Facilitator

About the role

CPL is looking for an NDIS Facilitator for an office-based, predominantly administrative role. You will support prospective, new and existing clients in converting their NDIS plan budgets into CPL service quotes, while learning about their disability support needs, goals and preferences. This is a part-time position of about 45 hours a fortnight.

Key responsibilities

• Provide quotes for NDIS-funded and other services (Schedule of Supports).
• Complete and update CPL Client Service Agreements and consent documentation.
• Analyse funding utilisation and advise on corrective actions.
• Track client support and funding details on the relevant CPL systems.
• Solve and fix billing and system interface errors.
• Help clients prepare for NDIS plan and reassessment meetings on request.
• Build relationships with disability organisations, Plan Managers and Support Coordinators.

Required profile

• Previous experience in the disability or community services industry, or current knowledge of NDIS.
• Attention to detail and strong customer service focus.
• Respectful communication and good listening skills.
• Understanding of disability employment programs is desirable.
• NDIS Worker Screening Check and Working with Children Check; CPL can help.

Required skills

• Strong administrative skills.
• System skills and knowledge.

What we offer

• Competitive salary.
• Salary packaging up to $15,900 per year for full-time and part-time employees.
• Career growth and development opportunities.
• A supportive, person-centred team.