National Account Manager - Personal Care Products

About the role

A personal care product manufacturer in Sydney (hybrid) is looking for a commercially minded account manager to lead category performance, forecasting, profitability and customer engagement across a portfolio of consumer products. The role drives category growth through data-driven decisions, cross-functional collaboration and strategic customer plans.

Key responsibilities

• Develop and run category strategies, joint business plans and promotional programs, and monitor market dynamics to adapt plans.
• Manage category financials: revenue, profitability, trade investment and ROI, and identify risks to protect performance.
• Lead forecasting and demand planning, work with supply chain to keep products available, and improve forecast accuracy and inventory management.
• Build strong relationships with key customers, lead negotiations and business reviews, and turn consumer and market data into actionable recommendations.
• Manage trade spend budgets, analyse promotional performance and optimise investment strategies.
• Report regularly on commercial performance, forecasts, opportunities and risks to Sales, Marketing, Finance, Category Management, Supply Chain and leadership.

Required profile

• 4+ years in account management, category management, sales, retail, FMCG, consumer goods, healthcare or similar.
• Proven track record of managing customer relationships and delivering business growth.
• Strong commercial acumen and experience managing financial performance and profitability.
• Preferred: Bachelor's degree in Business, Commerce, Marketing, Finance, Economics or related; experience with retail, pharmacy, grocery or healthcare channels; knowledge of category management, demand planning and trade investment.

Required skills

• Advanced forecasting, analytical, financial modelling and business planning.
• Strong negotiation, influencing and stakeholder management.
• High proficiency in Excel, forecasting systems, reporting tools and data analysis.