National Account Manager

About the role

The National Account Manager will drive commercial success for Ferrero’s assigned retail customers. Working cross‑functionally, you will build strong relationships, identify growth opportunities and execute strategies that deliver value for both the customer and Ferrero.

Key responsibilities

• Lead day‑to‑day management of assigned customer accounts.
• Build strong, collaborative relationships with key customer stakeholders.
• Identify and deliver growth opportunities that create value for both the customer and Ferrero.
• Support senior sales leadership in strategic customer engagement initiatives.
• Execute customer business strategies aligned with Ferrero’s commercial objectives.
• Develop and implement account plans that deliver sustainable growth.
• Contribute to joint business planning and customer development activities.
• Negotiate promotional agreements, pricing initiatives, activation programs, and commercial opportunities.
• Lead customer discussions regarding cost‑price adjustments when required.
• Deliver accurate customer forecasts to support supply‑chain and business‑planning processes.
• Manage trade‑investment budgets responsibly and ensure accurate financial administration.
• Support effective trade‑spend management and reporting activities.
• Develop clear activation briefs and ensure successful execution of customer programs in market.
• Ensure alignment across internal stakeholders to deliver outstanding customer outcomes.
• Monitor business performance and customer results, preparing regular reports and insights.
• Use sales data and market trends to identify opportunities and support decision‑making.

Required profile

• University degree in Business or a related field.
• Experience in FMCG sales, key account management, customer development, or commercial roles.
• Experience managing retail customers and delivering commercial growth outcomes.
• Exposure to forecasting, promotional planning, and trade‑investment management.
• Strong relationship‑building and stakeholder‑management skills with a commercial mindset and negotiation capabilities.
• Analytical and data‑driven approach to decision making.
• Excellent communication and presentation skills, with strong organisational and time‑management abilities.
• Ability to work effectively in a fast‑paced, dynamic environment across multiple stakeholders and competing priorities.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Experience with MS Office applications.

What we offer

• Access to Ferrero’s employee benefits program.