Member Partner - Account Management

About the role

The Victorian Chamber of Commerce and Industry is looking for a Member Partner to take account management, customer service and sales experience to the next level. The role retains members and drives commercial growth of products and services, delivering an excellent membership experience and tailored business solutions. It is predominantly an office-based and virtual role, with occasional attendance at networking events.

Key responsibilities

• Act as the lead point of contact for all members within a defined portfolio.
• Use CRM and utilisation data to proactively identify retention risks and opportunities for commercial growth.
• Onboard new members so they maximise engagement with core products and services.
• Explore cross-sell and upsell opportunities during every member interaction.
• Meet agreed service levels for member team meetings, phone calls and engagement.
• Collaborate with internal teams to raise member feedback and keep products and services fit for purpose.

Required profile

• 3-5 years of account management or sales experience; network selling experience is desirable.
• Demonstrated ability to achieve revenue and customer satisfaction KPIs.
• Customer-first, "one call solution" approach and sound customer management skills.
• Ability to hold needs-based, solutions-focused conversations and to influence and negotiate.
• Advanced time management and relationship management skills.
• Small business knowledge and awareness of key issues Victorian businesses face.
• Team player.

Required skills

• CRM systems, preferably Salesforce.

What we offer

• A competitive salary and incentives.
• A range of employee benefits.
• A dynamic, supportive work environment.

To apply, submit a cover letter addressing the key selection criteria by 5 December 2026, or earlier if a suitable candidate is found. Successful applicants must pass a police check.