Medical Secretary

About the role

Genea Hollywood, part of the Genea Group, an Australian provider of treatment for people facing infertility challenges, is looking for an experienced Medical Secretary to join its Patient Support Services team. Working as part of this team, the role coordinates and runs the doctors' clinics and is the first point of contact for patients and external stakeholders, providing high-quality administrative support.

Key responsibilities

• Meet and greet patients and stakeholders at front reception
• Book patient appointments and prepare their files for the doctors
• Support and coordinate patient files, including uploading patient information into the online system
• Type letters dictated by the doctors
• Answer external calls and enquiries from patients, health funds, Medicare and other internal and external stakeholders

Required profile

• A strong administrator with an interest in working in the medical field
• Team player who enjoys working across all levels of the organisation, with patients and external vendors
• Ideally previous experience in an office environment in an administrative capacity
• Experience with medical programs is an advantage but not essential
• Completed secondary level education

Required skills

• Excellent communication skills and ethical conduct, ensuring confidentiality
• Microsoft Office skills

What we offer

• Glow, a rewards portal with discounts at over 350 retailers, plus recipes, fitness classes and mindfulness sessions
• Ongoing learning and development through Education Days, internal development, conferences and company initiatives
• Certified Inclusive Employer workplace
• Certified Family Friendly workplace 2024/25