Lead Receptionist (Part-Time)

About the role

Lifecare, part of the APM Group, is looking for an organised, professional and hands-on Lead Receptionist to support the day-to-day operations of its Wembley clinic and keep a welcoming environment for clients and staff. The role is part-time, between 25 and 29 hours, and covers front-of-house functions such as the reception desk and daily administrative tasks. As lead, you guide and support the reception team so the Practice Manager can focus on business growth.

Key responsibilities

• Support clinic operations, including reception coverage, appointment coordination, client communication and a professional, welcoming environment.
• Act as the first point of contact for the reception team, giving guidance, support and task allocation.
• Coordinate rosters and help with forward planning for reception and clinical coverage under the Practice Manager.
• Build strong working relationships between allied health clinicians and administrative staff.
• Help onboard, train and develop reception team members with senior leaders.
• Monitor client experience, identify issues and support timely resolution of enquiries or complaints through the Practice Manager.
• Identify inefficiencies and help implement updated processes and best practices.

Required profile

• 3+ years' experience in healthcare administration or a similar client-focused environment preferred.
• Proven experience as a key team player with strong communication skills.
• Excellent customer service and a commitment to an exceptional patient experience.
• Confident implementing systems, following processes and maintaining compliance standards.
• A proactive, efficient approach in a fast-paced, multidisciplinary clinic.

Required skills

• Strong computer skills, including Microsoft Office.
• Experience with Practice Management Systems.

What we offer

• A competitive salary with parking local to the clinic.
• Discounted health insurance and wellbeing perks.
• Development opportunities across the APM Group Health network.
• The chance to join a growing sports and health clinic with a supportive team.