Medical Receptionist

About the role

Mallee Track Health and Community Service (MTHCS) is recruiting a casual Medical Receptionist for Sea Lake Medical Clinic, based in Sea Lake and reporting to the Practice Manager. The role is the first point of contact for patients, carers, visitors and health professionals, welcoming them into the practice while keeping patient confidentiality at all times. It involves managing appointments, patient records and data entry, and supporting clinical staff in daily operations.

Key responsibilities

• Open the practice each day and provide professional, friendly telephone and face-to-face patient service
• Manage appointments, messages, patient records and data entry
• Maintain the cleanliness and organisation of the reception and waiting areas
• Monitor office supplies and report maintenance or occupational health and safety issues
• Complete end-of-day billing, reporting and administrative checks
• Maintain accurate and up-to-date patient files, keep correspondence files tidy and archive records as required
• Follow practice policy for receiving and transferring a patient's health record between practices
• Comply with MTHCS policies, infection control and regulatory requirements, and support safe, high-quality, patient-centred care

Required profile

• Proven ability to apply high ethical standards and represent MTHCS professionally
• Ability to protect patient confidentiality and privacy
• Sound communication skills with patients, GPs, practice staff and other health professionals, and an excellent telephone manner
• Ability to work within a team and independently
• Current Victorian driver's licence and current police check
• Child-safe organisation; appointment subject to a Working with Children check

Required skills

• Strong organisational and computer skills
• Desirable: knowledge of the Australian health care system including Medicare, medical software (e.g. Best Practice) and medical terminology

To apply, send a resume and a covering letter addressing the key selection criteria to the People and Culture team by post or email. Applications close on 6 November 2026 at 5:00 pm.