Marketing & Communications Coordinator

About the role

IMPACT Community Services Limited, a community-owned organisation supporting vulnerable and marginalised people since 1978, is looking for a full-time Marketing & Communications Coordinator for its Bundaberg team. The role provides workflow, administrative and coordination support to help the Marcomms (marketing and communications) function operate effectively.

Key responsibilities

• Coordinate and manage marketing and communications requests through the ticketing system, keeping accurate records, approvals, documentation, deadlines and project status updates.
• Support the preparation and quality assurance of communication materials, including gathering requirements, drafting content and reviewing materials for accuracy, completeness and brand compliance.
• Manage supplier information, quotes, approvals and follow-up actions, and escalate issues that may affect progress.
• Provide digital and administrative support across websites, email, social media, reporting and online platforms, keeping content and records accurate and up to date.
• Support Marcomms leadership with record management and reporting, including summaries, meeting notes, action lists, reporting updates and organised digital files.
• Coordinate grants, submissions, reporting, acquittals and events, managing timelines, approvals, bookings and stakeholder requirements.

Required profile

• Qualification in Business Administration, Marketing, Communications, Project Administration, Event Management or a related field (desirable).
• Strong organisational, time management and workflow coordination skills, able to manage priorities, deadlines, approvals and multiple tasks while keeping accurate records.
• Excellent written communication, proofreading and stakeholder engagement skills.

Required skills

• Microsoft Office, Teams, SharePoint, OneDrive and Outlook.
• Ticketing or task tracking systems and document management with version control.
• Familiarity with social media platforms, website CMS platforms such as WordPress and content calendars.

What we offer

• Fortnightly rostered day off and a long weekend.
• Salary packaging up to $18,500 per year.
• Birthday bonus day off and paid 2 hours per month to donate to a chosen cause.
• Advancement opportunities, leadership programs and a Leadership Lab.
• Workplace chaplaincy and an external employee assistance program.
• Corporate gym membership and reimbursement for Working with Children clearance after probation.

To apply, submit a cover letter explaining why you are a good fit, your current resume and the position description.