Logistics Operations Specialist (Mandarin)

About the role

iMile Australia is seeking an experienced Logistics Operations Specialist to oversee and develop its last‑mile delivery network across the assigned regions in Victoria, New South Wales and Queensland. The role focuses on network performance, partner management and continuous improvement.

Key responsibilities

• Manage day‑to‑day performance of the last‑mile delivery network, covering service quality, delivery performance, capacity and cost.
• Monitor network stability, identify risks and implement initiatives to improve efficiency and customer experience.
• Oversee relationships with DSP/CSP partners, track KPIs and drive corrective actions.
• Plan site coverage and resource allocation, supporting network expansion and capacity gaps.
• Analyse operational data, lead continuous‑improvement projects and resolve exceptions.
• Lead and coach Network Supervisors, collaborate cross‑functionally and provide performance updates to the Regional General Manager.

Required profile

• Strong experience in transport, logistics, courier or last‑mile operations, preferably in a 3PL environment.
• Proven track record managing multiple sites or a regional network and working with external service providers.
• Deep understanding of operational KPIs, service quality and delivery performance.
• Analytical, data‑driven problem‑solving ability with commercial awareness of costs and efficiency.
• Excellent communication, stakeholder management and leadership skills.