Local Host - Sydney CBD Hotel

About the role

Veriu Central, a Veriu Group hotel in the historic Wentworth House building in Sydney's CBD, is hiring a Local Host. Reporting to the Hotel Manager, you will be part of a small team delivering a personal, authentic experience for every guest. The salary is $27.97 per hour.

Key responsibilities

• Deliver a high level of guest service at every touchpoint, from check-in and check-out to during the stay
• Solve guest complaints and problems creatively
• Act as a true host and local expert, giving guests advice and recommendations on points of interest
• Handle emergency situations safely and professionally
• Explore ways to increase the number of returning and new guests
• Support the Hotel Manager in keeping the hotel to Veri-Best standards

Required profile

• Adaptable, flexible and able to work varied shifts, including weekends and public holidays on rotation; no overnight shifts required
• Ability to work both as a team member and independently
• Customer service experience
• Approved Australian working rights (citizenship, permanent residency or visa with approved working rights)
• First Aid certificate (or ability to obtain it before starting)
• Responsible Service of Alcohol certificate (or ability to obtain it before starting)

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and support, including the Fast-Track Hotel Management Development program
• Flexible hours and job security
• Referral bonuses up to $1000, accommodation discounts across the network and private health insurance discounts
• Employee Assistance Program access