Library IT Officer

About the role

The University of Queensland Library is looking for a Library IT Officer for a full-time (100%), permanent position based at the St Lucia campus. The role sits in the student-facing Student Digital Capability Support team and provides responsive technical support across hardware, UQ systems, services and personal devices, helping students and staff use digital tools effectively.

Key responsibilities

• Assess client needs, troubleshoot technical issues and give advice and support in person and remotely.
• Investigate complex technology issues, build and maintain support documentation and identify process improvements.
• Contribute to Library initiatives, evaluate and implement new technologies and collaborate with teams across UQ.
• Support students' digital skills, share knowledge with colleagues, keep accurate service records and develop your own skills.
• Support training and education sessions for other Library staff.
• Liaise with Library Technology Service, UQ Information Technology Service and other stakeholders to resolve client issues.

Required profile

• Bachelor's degree with a significant computing component, or an equivalent combination of experience, education and training.
• Experience providing technical support across several PC operating system environments, such as Windows, Unix/Linux, Macintosh and/or mobile operating systems.
• Strong interpersonal and communication skills, able to engage with clients, colleagues and stakeholders across the University.
• Demonstrated customer service and problem-solving skills, with an organised, methodical approach and attention to detail.
• Ability to work independently and collaboratively, with good prioritisation and workload management.
• Unrestricted work rights in Australia; employer-sponsored work rights are not available.

What we offer

• Base salary of $85,452 - $94,984 plus 17% superannuation (HEW Level 5).
• Up to 26 weeks paid parental and primary care leave, 17.5% leave loading and flexible and hybrid working options.
• Health and wellbeing programs, a heavily discounted Study for Staff program, on-campus childcare, affordable parking and salary packaging.

Applications close 15 November 2026. Applicants should submit a resume and cover letter through the university's Talent Acquisition team, citing the job reference number in the subject line; email applications are not accepted. Pre-employment checks may include verification of the right to work in Australia and criminal history checks.