Level 1-1.5 Desktop Support Engineer (Contract, North Sydney)

About the role

A Level 1-1.5 Desktop Support Engineer is sought for a long-term, highly regarded project supporting around 150 users across multiple sites. The role is hands-on and on-site, five days a week in North Sydney, and suits someone immediately available or able to start within two weeks. The contract runs until the end of the year and has been approved for a planned extension of 24 months or more.

Key responsibilities

• Provide Level 1-1.5 desktop and end-user support to about 150 users, acting as the first point of contact face-to-face and remotely
• Onboard and offboard users, including account setup, provisioning and equipment allocation
• Support users in Sydney and Airforce sites
• Troubleshoot hardware and provide break/fix support for laptops, desktops, monitors and peripherals
• Build, configure and deploy laptops, iPads, printers and mobile devices
• Support video conferencing rooms and AV setups (Logitech and Polycom)
• Handle basic networking tasks such as connectivity issues, patching and troubleshooting
• Support Windows 10/11 environments
• Log, track and update tickets in the service desk system and escalate incidents to Level 2/3 teams when needed
• Assist with BAU tasks and project activities, and keep clear documentation following IT processes and standards

Required profile

• Proven experience in a Level 1 or Level 1-1.5 Desktop / IT Support role
• Strong hands-on hardware and device setup experience
• Experience with onboarding and offboarding processes
• Full-time on-site availability in North Sydney, with occasional travel to Wagga Wagga if required

Required skills

• Solid working knowledge of Windows 10/11
• Basic networking knowledge
• Strong customer service skills with a professional, user-focused approach