Learning Coordinator

About the role

KPMG Australia is recruiting a Learning Coordinator for its Learning Services team, which supports The Skills Academy, a program delivering learning opportunities to more than 35,000 employees across 56 Western Australian public sector agencies. As the first point of contact for learners, stakeholders and client representatives, you will provide responsive support by phone, email and ticketing, and help deliver learning services in a client-facing, managed-service environment. This is a 12-month fixed-term contract.

Key responsibilities

• Handle enquiries through the Skills Academy Contact Centre and support learners and stakeholders via phone, email and ticketing platforms
• Process course bookings, transfers, rescheduling requests and cancellations according to policy
• Coordinate learning events, including attendee management and pre-session communications
• Create, categorise and manage tickets in the service management platform
• Help learners with password resets, account access and basic technical troubleshooting
• Escalate complex enquiries and maintain accurate records across learning systems
• Identify recurring issues and trends to support continuous service improvement

Required profile

• Experience in customer service, a service desk, contact centre, administration or support environment
• Strong verbal and written communication and ability to work within structured processes
• Ability to manage multiple priorities in a fast-paced environment
• Relevant experience in customer service, learning administration, business administration or contact centre operations
• Qualifications in Business Administration, Customer Service, Education, Learning and Development or a related discipline are desirable but not essential

Required skills

• Proficiency in Microsoft Outlook and Microsoft Teams
• Experience with ticketing, customer support or workflow management systems is desirable
• Exposure to learning administration, LMS or learning services is advantageous

What we offer

• Flexible hours and locations
• Generous paid parental leave and career breaks
• Retail discounts, health and wellbeing initiatives, learning and growth opportunities and salary packaging options