Lead Customer Success Manager - APAC

About the role

Dragos, a global leader in xOT cybersecurity protecting critical infrastructure such as water supplies, homes and hospitals, is hiring a Lead Customer Success Manager for the APAC region. Working remotely, you will act as a trusted advisor to customers, helping drive adoption, ensure satisfaction and align solutions with their operational and security goals, in partnership with sales, technical account managers, resident engineers and solution architects.

Key responsibilities

• Serve as the primary post-sales point of contact for APAC customers.
• Drive onboarding, implementation and adoption of Dragos solutions.
• Partner with customers to define success criteria and measurable business outcomes.
• Own customer success plans and run regular business reviews to assess value, promote advocacy and spot expansion opportunities.
• Manage customer retention and health metrics, proactively identifying commercial and technical risks to reduce churn and increase expansion.
• Maintain SFDC and other records of account with detailed notes, including success and at-risk account recovery plans.
• Work with Sales, Technical Account Managers, Professional Services, Intelligence and Support for a seamless customer experience.

Required profile

• 5+ years in Customer Success, Account Management or similar roles in cybersecurity, enterprise SaaS or industrial sectors, including renewal management.
• Excellent communication, presentation and relationship-building skills, with strong executive presence.
• Comfortable working independently in a remote-first environment.
• Ability to manage complex customer relationships and influence key stakeholders.
• Willingness to travel 25%.

Required skills

• Understanding of cybersecurity and how it translates into business-level outcomes.
• Familiarity with ICS, OT security or critical infrastructure environments is preferred.
• Experience with SFDC.

What we offer

• Salary of A$200,000.
• Competitive equity package.
• Comprehensive benefits plan.