Key Customer Success Manager

About the role

The Key Customer Success Manager will drive profitability, retention and growth for high‑value national and multinational customers of Corporate Traveller in Melbourne. You will deliver best‑practice travel programmes, optimise service usage and ensure customers receive maximum value from our technology and product suite.

Key responsibilities

• Identify and execute value‑added sales opportunities within the existing customer base and ensure fees align with agreements.
• Conduct profit‑and‑loss reviews, drive revenue growth across air, hotel, car, rail, insurance and VIP services.
• Build and maintain strategic relationships with C‑suite stakeholders, both at the customer and within FCTG.
• Lead the implementation of innovative products, technical configurations and data‑analytics solutions to enhance customer programmes.
• Manage and deliver key customer projects, coordinating internal teams such as operations, finance and technology.

Required profile

• Minimum 3 years of customer success or account management experience, preferably in travel, tourism or corporate TMC environments.
• Proven ability to manage large, complex B2B customers and influence senior stakeholders.
• Strong commercial acumen with a track record of driving revenue and profitability.

Required skills

• Experience using CRM systems, specifically Salesforce.
• Data analysis and reporting, including automated analytics schedules.
• Technical configuration of travel‑technology products.
• Project management methodology and delivery.

What we offer

• Base salary of $97,375 AUD plus uncapped monthly incentives and superannuation.
• Inclusive culture recognised as a Great Place to Work®.
• Learning and development pathways, LinkedIn Learning access and internal career progression.
• Employee discounts on travel, retail, health and wellness services.
• Comprehensive wellbeing support, including mental health programs and corporate social responsibility initiatives.